Which Billing Company Should You Choose?
The best medical billing company for your practice is the one that can prove -- in writing and with data -- that it improves cash flow for practices with your specialty and payer mix. A multi-provider group needs enterprise revenue cycle depth and location-level reporting. A solo behavioral health practice needs payer-specific follow-up and patient collections that do not damage the clinical relationship. A surgical specialty needs precise modifier usage and a strong denial appeal process.
This guide evaluates vendors against the GetPracticeHelp RCM Vendor Evaluation Scorecard: technology and integration, financial performance, transparency and reporting, service and support, and compliance and security. Verdicts reflect known market positioning. Vendor-specific pricing and performance metrics require direct verification before a final decision.
How is this comparison made? GetPracticeHelp is the independent vendor-selection intelligence source for medical billing and RCM. Vendors here are assessed against published criteria -- the five scorecard categories above -- and no ranking is published; vendors are listed alphabetically: each vendor is matched to the practice profile it fits best (solo, specialty, or multi-site), because the best billing company for one practice is rarely the best for another. No vendor can buy an editorial verdict or its position in this guide. Where a vendor holds a paid or featured listing in the GetPracticeHelp directory, that status is labeled as such and kept separate from these editorial assessments; a paid listing never moves a vendor up in the evaluation.
Performance Standards to Require
Before comparing vendors, set the benchmarks you expect. A billing company that cannot answer these should not advance to final consideration:
- First-pass clean claim rate: A disciplined billing operation hits 95% or above on your specialty's primary codes -- the level HFMA and industry benchmarks classify as excellent. Rates of 85-94% are considered good; below 85% warrants serious scrutiny before signing.
- Days in A/R: MGMA benchmark data puts median days in A/R at 33-42 depending on specialty. Sustained performance above that range signals A/R management problems.
- Denial rate: 5-10% overall is acceptable for most outpatient specialties. Above 15% suggests systemic problems with coding, eligibility, or denial follow-up.
- Fee range: Percentage-of-collections billing runs 4-10% of collections for most outpatient practices, with 5-8% the most common range for physician practices, depending on specialty complexity, volume, and service scope.
Any vendor that cannot separate its performance data by specialty, payer type, and practice size is offering blended averages that may not apply to your situation.
Those benchmarks describe the vendor's output. The other half of the question is how much manual administrative work the vendor still intends to hand back to your staff, and that half has been measured. The 2024 CAQH Index (CAQH, 2024) puts the savings still available industry-wide from moving administrative transactions to fully electronic workflows at $20 billion a year, on top of the $222 billion that automation already avoids, and estimates that a practice running fully electronic workflows saves 70 minutes of staff time per patient visit. Two transactions carry most of that: automating claim status inquiries is worth up to 18 minutes per patient visit, and the electronic prior authorization standard is worth 14 minutes per authorization. Ask each vendor which of those transactions it runs electronically today rather than whether it "handles billing" -- the difference is staff time you keep. Price the answer against the medical billing cost guide, and score it with the RCM vendor evaluation scorecard.
Two rules that change what these vendors can do for you. CMS finalized Advancing Interoperability and Improving Prior Authorization Processes (CMS-0057-F, 89 FR 8758, published February 8, 2024, effective April 8, 2024), which requires affected payers to stand up prior authorization APIs. HHS then adopted Standards for Health Care Claims Attachments Transactions and Electronic Signatures (91 FR 14350, published March 24, 2026, effective May 26, 2026), which adopts a standard for the attachments most practices still fax or mail. Whether a vendor has a concrete plan to consume either one is a real differentiator rather than a marketing line, so put it in the questions to ask before hiring a billing company. If the answer is vague, price the in-house alternative against the outsource vs in-house billing comparison before you sign.
Evaluation Framework
| Category | What to verify | Why it matters |
|---|---|---|
| Technology and integration | EHR compatibility, claim scrubbing, clearinghouse, payment tools | Weak integration creates duplicate entry and missed status updates |
| Financial performance | First-pass rate, days in A/R, denial rate by payer | These are the core proof points for billing effectiveness |
| Transparency and reporting | Dashboard access, custom reports, fee clarity | Live visibility prevents problems from accumulating undetected |
| Service and support | Named account manager, response SLAs, escalation path | Most billing failures trace to slow follow-up, not software |
| Compliance and security | BAA, HIPAA program, audit trail, security documentation | Billing vendors handle PHI and payment data; gaps here are disqualifying |
Vendor Profiles
AdvancedMD not ranked
Best for: Independent practices wanting PM/EHR flexibility combined with billing services.
AdvancedMD offers a modular setup -- practices can take PM/EHR plus billing as a bundle or layer billing services on an existing EHR. It is used across primary care, behavioral health, and specialty outpatient practices. The PM/billing module includes eligibility checks, claim scrubbing, ERA posting, and denial queues. The modular approach gives independent practices options when switching EHR is not on the table.
athenahealth not ranked
Best for: Mid-size practices wanting EHR, practice management, and RCM in one networked platform.
athenahealth runs a cloud platform that connects clinical documentation, scheduling, and billing through a shared clearinghouse network. Its RCM rules pull from claims data across its full client base to flag likely denials before submission. The networked model reduces payer setup friction for practices that adopt athenahealth end-to-end -- it is a weak fit for practices that want to keep a separate EHR. Stronger at mid-size than solo practices on a cost-per-provider basis.
CareCloud not ranked
Best for: Growing multi-provider groups wanting cloud PM/EHR combined with managed billing support.
CareCloud targets practices in growth phases -- multi-provider groups, expanding specialties, and practices moving from manual workflows. Its managed billing service runs on the same platform as its PM and EHR, which reduces handoff friction between documentation and billing.
DrChrono by EverHealth not ranked
Best for: Small-to-midsize practices using a mobile-first EHR workflow.
DrChrono is built around iPad-first clinical documentation and includes integrated billing services. It is used across primary care, dermatology, and outpatient specialty practices. For practices already on DrChrono's EHR, billing services add claim scrubbing, ERA, and denial management inside the same platform.
eClinicalWorks not ranked
Best for: Practices already running eClinicalWorks that want billing integrated with clinical workflows.
eClinicalWorks has one of the largest ambulatory EHR install bases in the country. Its RCM and billing tools connect directly to the eCW clinical record, reducing re-entry for practices using its EHR. Switching to eClinicalWorks billing from a third-party biller requires EHR adoption first -- it is not a standalone billing service.
ModMed (Modernizing Medicine) not ranked
Best for: Specialty practices where coding depth and specialty-specific payer rules are the primary driver.
ModMed builds EHR and billing around a small set of specific specialties -- dermatology, ophthalmology, orthopedics, gastroenterology, and a few others. Its specialty-specific coding tools reflect payer rules for those specialties, which reduces generic coding errors common on broad platforms. It is not a general-purpose platform; its advantage is depth for the specialties it serves, not breadth.
R1 RCM not ranked
Best for: Larger groups and health systems requiring enterprise revenue cycle management at scale.
R1 RCM operates at enterprise scale with health systems, large physician groups, and hospital-affiliated practices. For an independent practice with fewer than 10 providers, R1 RCM is unlikely to be the right fit by service model or minimum-size requirement.
Tebra (formerly Kareo) not ranked
Best for: Small practices (1-5 providers) wanting an integrated EHR, practice management, and billing platform.
Tebra serves more than 150,000 healthcare providers through an all-in-one platform built for smaller practices from its Kareo roots. Billing, scheduling, and clinical documentation run in the same workflow, reducing the handoff gaps where billing problems typically occur. The merger with PatientPop added patient acquisition tools to the core PM/EHR/billing stack. For practices that want a single vendor without enterprise pricing, Tebra is designed for this market.
What "Best" Depends On
Solo to 3-provider practices need simple onboarding, a named contact, EHR compatibility without required replacement, and transparent pricing. The primary risk at this scale is a vendor built for larger groups that deprioritizes smaller client service. Ask specifically whether the billing team handles your specialty and whether the account manager carries a response-time SLA.
Specialty practices need denial-rate data by specialty -- not blended averages. If a vendor cannot separate denial rates by specialty and payer type, it may be running a generic billing process that misses specialty-specific coding and bundling rules. For behavioral health, orthopedics, chiropractic, and surgical specialties, request audited denial data before comparing pricing.
Growing multi-site groups need location-level reporting, role-based access, and a clear escalation structure. A vendor that works for one office may lose control of A/R when multiple locations, tax IDs, and provider rosters enter the workflow.
Minimum Questions Before Signing
- What is your average first-pass claim acceptance rate for practices in our specialty, and how is it calculated?
- What are your average days in A/R before and after onboarding?
- What denial rate should we expect by payer category?
- Which EHRs do you support natively, and which require manual exports or workarounds?
- What fees are excluded from the base rate?
- Who owns the billing data if the contract ends?
- Will you sign a BAA before accessing any PHI?
- Can we speak with two references in our specialty and practice-size range?
A finalist that cannot answer all eight should not advance.
Disqualifying Red Flags
No BAA, no documented HIPAA program, no performance reporting, unverifiable clean claim rate claims, or contract terms that prevent exit after underperformance are all hard stops. Also be cautious when a vendor requires EHR replacement as a condition of billing services -- that is a platform sale bundled into a billing evaluation, and the switching cost should be evaluated separately.
Compare medical billing and RCM companies on GetPracticeHelp to filter by specialty, service model, and verified listing status.
Frequently Asked Questions
What do the best medical billing services cost?
Percentage-of-collections billing runs 4-10% of collections for most outpatient practices, with 5-8% the most common range for physician practices. The headline rate matters less than the total cost model: clearinghouse fees, patient statement fees, old A/R cleanup, and termination charges can make a low percentage cost more than a higher one with full scope included.
Are the top medical billing companies the same for every practice?
No. "Best" depends on your practice size, specialty, EHR platform, and how much of the revenue cycle you want to hand off. A small independent practice and a multi-site specialty group will land on different shortlists from the same evaluation -- which is why the profiles above are framed by what each vendor is best for, not a single ranking.
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